FAQ

Goldrush Music Festival will take place in Phoenix, Arizona September 24-27, 2021.

Each package is carefully curated with different travel experiences. You can find specific package inclusion when reviewing available packages.

Relentless Beats has partnered with Fuse Technologies to provide a special curated travel experience inclusive of Goldrush festival tickets. Individual music festival tickets can be purchased separately at GoldrushFestaz.com

If you are traveling with a group and rooming together, you will need to purchase a package for each person staying in your room. You will be able to designate roommates within each room (if purchasing more than 1 room) at point of purchase. You will be able to designate roommates based on room occupancy.

Festival tickets are included in the travel packages. If you are looking to secure only a festival ticket, please visit GoldrushFestaz.com for more information.

This event has RFID wristbands for access. These will be mailed to you prior to the festival.

Invited guests will have 5 days to pay for their travel package. Once you have secured your travel experiences, guests will receive an email invitation with instructions on how to pay their portion of the package.

Yes. The Goldrush music festival travel package is for guests 18 and over, Platinum and VIP packages are for guests 21+. Some weekend’s events will be for guests 21 – check full itinerary for restrictions. Please note, hotels may require someone in your party to be 21 or over to check-in to the room.

The Goldrush music festival will take place at the Rawhide Event Center - 5700 W North Loop Rd Chandler, AZ 85226 and is for guests 18+. Please check the itinerary for specific event locations and details.

Wristbands for access to weekend events will be available for pick-up at the hotel you booked. Merchandise inclusion will be available for pick-up at the festival. Please ensure you opt into our communications and look out for emails and SMS from your travel experience team that will give you further details on your upcoming trip.

How does this? Each person staying within the same room will have their package inclusions together, and under the first person listed on the room within the reservation. Please log into your Account Dashboard and select the travel experiences, then click on Your Party click the up arrow to show your room allocation

Sorry, tickets and package inclusions are non-transferable, and reselling of tickets is prohibited.

Absolutely! All hotels and major venues are compliant with current ADA guidelines.

Yes! Log into your Account Dashboard profile and select the travel experiences, then click on Your Party click the up arrow to show your room allocation, click on the button Action and then transfer enter the new name and email address and click Transfer.

You can login to your Account Dashboard at any time to check the status and details of your booking.

• Select the travel experiences, then click Event Info for event details and information, click on Your Party to review rooming allocation (click the up arrow), names and ability to transfer or resend invitation email, and click Payment to review status of everyone in your group’s payment.

Travel packages are curated and priced based on the hotel selected. Once a package is booked, you cannot make changes to your accommodations. If you need assistance, please contact the Travel Experience team. CLICK TO EMAIL US

Travel packages do not include transportation to and from airport, to hotel. Transportation shuttle to festival from hotels is available for an additional purchase and can be added onto your package under the add-on section. or to any of the events.

Please visit GoldrushFestaz.com for more festival FAQs.

If you have not paid for your entire group, those guests that you invited will have 5 days to pay for their portion of the travel package. If they haven’t paid within the 5 days, you will be responsible for payment of the entire order.

Once a travel package is confirmed, there are no refunds. If someone you invited doesn’t pay for their travel package within 5 day, you will be responsible for the full payment of your order. Please review our Terms of Service and Booking Conditions

Not paying for everyone in your group?

• Create your group now and invite everyone in your group to pay their portion. Additionally, you’ll be able to assign your travelers to different rooms.
• All group members must make their first payment within 5 days in order to reserve travel package (event passes, hotel rooms, and add-ons).

What to have ready:

• All group member's names
• Who is sharing rooms
• Each person’s email address

Paying for your entire group?

• If you are paying for your entire group, you can easily confirm your travel packages (event passes, hotel rooms, and any add-ons) immediately.
• Within your profile, you can easily assign your group members into hotel rooms at a later date.

At this time, we do not, however, you are welcome to secure travel insurance through your own insurance or a third-party insurance company. While we will assist you as best as we can in filing a claim with your travel insurance provider, please note we are not responsible for nor take any liability for any claims made on an insurance policy.